Social Media Manager vs. Community Manager: What’s the Difference?
Player Support & Community Management
Date : Thursday, November 2nd - 14.00 - 14.30 > Room 2
Description: Imperia Online Ltd. is one of the biggest game production companies in Southeastern Europe with 20 released games. With over 40 million users worldwide, the studio has lots of experience when it comes to social presence. Learn more about the real game-changers: the people behind the scenes with keen attention to detail to the company’s social accounts, because social media has become the go-to channel for customer care, content creation and branding for modern businesses and you cannot escape the trend.
Targeted public: customer Service Manager, Customer Support, Community Manager, Games Operation Representatives.
Takeaways: understand how a global gaming company manages the challenging multilingual Customer Service in-house.