expo-zone

speaker Micro How Bigpoint Stems Multilingual Support – A Customer Service Strategy
Player Support & Community Management

How Bigpoint Stems Multilingual Support – A Customer Service Strategy

Date : Thursday, November 2nd - 15.00 - 15.30 > Room 2

Description: Bigpoint, as a worldwide operating gaming company is facing several challenges in regards of Customer Service. Especially, operating games in up to 24 languages is quite challenging. Learn how Bigpoint stems multilingual player support in a professional and efficient manner with the goal to achieve a high service standard and customer satisfaction.   Targeted public: customer Service Manager, Customer Support, Community Manager, Games Operation Representatives. Takeaways: understand how a global gaming company manages the challenging multilingual Customer Service in-house.

Speaker(s)

Dang Stefan La-Hong (Bigpoint)