Stefan is an internationally experienced business development director for EMEA, managing all aspects of business development and strategic management in the industries of Games, Financial Services, e-Commerce, High-Tech and Travel & Hospitality.

He has been the games portfolio development lead at TELUS International for the past 7 years, helping companies shape their outsourcing strategy for value-added player support and community management. Stefan is also an avid player of sports and strategy games, and formerly competitive StarCraft player

Stefan Abadzhiev sessions


Player support: the first step in boosting player retention / User Acquisition Math: 101
Thursday, October 25th

Description: attracting and retaining players: two sides of the same coin? Would the right blend of customer support consist of language proficiency, passionate gamers and customer service? The games industry is undergoing dramatic change as customer service becomes another battlefield for winning over players. And here comes the outsourcing advantage! Audience: Games companies Publishers Distributors Developers