Stefan is an internationally experienced sales and marketing manager with a strong focus on business opportunity analysis, strategic sales & marketing and PR/ communication in a B2B environment.
The specific area of his expertise is the high-end BPO sector, helping organizations shape their outsourcing strategy by looking at value-added customer interaction services. Stefan is currently the Sales Lead at TELUS International Europe, a leading global BPO organization, working on multilingual multichannel projects for large companies from the DACH region as well as the UK and Benelux.

Previous positions include various marketing and sales functions in the Automotive sector across Germany, the UK and South-East Asia with the leading global supplier Bosch Automotive.

Stefan is a graduate of the University of Stuttgart (Germany), and has specialized in the Change Management and Organization/ Process Optimization areas.

Stefan Abadzhiev sessions

Player support: The first step in boosting player retention!
Thursday, November 2nd

Description: Attracting and retaining players: two sides of the same coin? Would the right blend of customer support consist of language proficiency, passionate gamers and customer service? The games industry is undergoing dramatic change as customer service becomes another battlefield for winning over players. And here comes the outsourcing advantage!     Targeted public: TBC […]