In 2006 Dang-Stefan La Hong joined the indie game developer MaDe Games on voluntary basis right after the release of their first title He focused on building up Community Management and Customer Service. From this activity his passion for Community Management evolved. The logic next step in his career after graduating University of Stuttgart with a master’s degree in 2011 was to make use of his expertise and to join Bigpoint GmbH as Community Manager for DarkOrbit in 2012. After being on the product for about 3.5 years, he got promoted to fill in the position as Lead Community Manager in December 2015.

Dang Stefan La-Hong sessions

How Bigpoint Stems Multilingual Support - A Customer Service Strategy
Thursday, November 2nd

Description: Bigpoint, as a worldwide operating gaming company is facing several challenges in regards of Customer Service. Especially, operating games in up to 24 languages is quite challenging. Learn how Bigpoint stems multilingual player support in a professional and efficient manner with the goal to achieve a high service standard and customer satisfaction.   Targeted […]